Our basic claims process is fairly simple;
When the customer calls our Toll Free Number we tell them what is required for a complete claim or we direct them to our Web Claim Page -
- A letter describing your grievances and a description of the lost and/or damaged items. We send a Claim Information Sheet (Claim Form) or direct them to the Web site that has the form. This form asks them to provide their complete contact information - address, phone number(s) and email address and send it with their claim
- A copy of the move Contract (Bill of Lading)
- A copy of the itemized List of Contents (Descriptive Inventory List)
- Photographs of the damaged items. These don't have to be professional pictures, but the item must be discernable and the extent of the damages apparent.
We require the customer to mail the claim to us - we use the USPS date stamp to date the start of the claim process.
When we receive the claim we log it into our system and start the claim process. If we receive a partial claim (no pictures, no Bill of Lading), we contact the customer and request the missing information. These claims are held as "Pending". We notify the customer every 30 days on the status of their claim.
Our process for military claims is more complete. Please call us and ask us about it
